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Social CRM
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#	Item
41	Gartner Customer 360 Summit 2011 March 30 – April 1 JW Marriott at L.A. Live • Los Angeles, CA gartner.com/us/crm Add to Reading List Source URL: www.gartner.com Language: English Social CRM Customer relationship management Customer experience Lithium Technologies Microsoft Dynamics CRM Sword Ciboodle Customer engagement Oracle CRM ECRM Marketing Business Customer experience management
42	Social Success: Recommended Responses to the Social Media Opportunity Future Visions The Dream “I have the best job ever!” Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-04-24 22:58:01 Mass media Electronic commerce Social CRM Co-creation Marketing Business Customer experience management
43	Vertical Solutions Positioned in the Niche Quadrant of the Magic Quadrant for Field Service Management Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in “Magic Quadran Add to Reading List Source URL: www.vertsol.com Language: English - Date: 2012-11-26 17:44:34 Magic Quadrant Social CRM Field service management Customer experience Oracle CRM Sword Ciboodle Marketing Customer experience management Business
44	White geometric seamless background Add to Reading List Source URL: www.trilliumsoftware.com Language: English - Date: 2015-03-26 16:24:27 Business intelligence Electronic commerce Customer relationship management Customer experience Social CRM Marketing automation Customer analytics Predictive analytics ECRM Marketing Business Customer experience management
45	In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams — helping th Add to Reading List Source URL: download.microsoft.com Language: English - Date: 2015-03-09 13:57:09 Data analysis Natural language processing Statistical natural language processing Microsoft Dynamics CRM Social CRM Microsoft Dynamics Customer experience Text mining Customer relationship management Marketing Customer experience management Business software
46	IBM Global Business Services Executive Report IBM Institute for Business Value From social media Add to Reading List Source URL: www.ibm.com Language: English - Date: 2013-08-01 11:06:14 Mass media Human development Electronic commerce Social media Social networking service Customer relationship management Customer engagement Social CRM Co-creation Marketing Business Customer experience management
47	The Value of a Social Relationship Introducing the Social Relationship Value (SRV)™ Formula a fanscape white paper Add to Reading List Source URL: 12.154.40.249 Language: English - Date: 2014-03-07 15:47:53 Customer experience management Customer lifetime value Social CRM Customer relationship management Loyalty business model Customer retention Value Business value Customer equity Business Marketing Consumer behaviour
48	Gartner Customer 360 Summit 2011 March 30 – April 1 JW Marriott at L.A. Live • Los Angeles, CA gartner.com/us/crm Add to Reading List Source URL: mktimages.gartner.com Language: English - Date: 2011-01-06 15:18:11 Social CRM Customer relationship management Customer experience Lithium Technologies Microsoft Dynamics CRM Sword Ciboodle Customer engagement Oracle CRM ECRM Marketing Business Customer experience management
49	Enhancing productivity. enabling Success. Sage CRM Add to Reading List Source URL: static.ziftsolutions.com Language: English - Date: 2014-10-08 11:56:06 Customer experience management ECRM Customer relationship management Social CRM Customer experience Sage Group Microsoft Dynamics CRM Oracle CRM Marketing Information technology management Business
50	8x5 BONNES PRATIQUES SOCIAL CRM OBSERVATIONS ANALYSES Add to Reading List Source URL: www.akio.fr Language: French - Date: 2013-06-03 07:53:02